Warranty and Refund Policy

Wavesetter Warranty & Refund Policy

Our Promise to You

At Wavesetter, we craft every product with purpose, durability, and detail. If something’s not right, we’re here to make it right.

Warranty Coverage

Duration: 90-day limited warranty from the date of delivery.

Covers:

• Manufacturing defects in materials or workmanship

• Loose seams, faulty closures, or defective construction

Does Not Cover:

• Normal wear and tear

• Damage caused by misuse or improper care

• Sun fading or exposure over time

• Accidental damage (e.g., crushed or water-damaged hats)

How to Start a Warranty Claim:

1. Email us at wavesetterworldwide@gmail.com with your order number and a photo of the product.
   
   with your order number and photos of the issue.

2. We’ll review and respond within 2–3 business days.

3. If approved, we’ll issue a replacement or refund and guide you through the return process.

Returns & Exchanges

Return Window: 30 days from delivery date.

Conditions:

• Items must be unused, unwashed, and in original packaging

• Tags and accessories must be intact

Return Options:

• Exchange for another size, style, or color
  

• Refund to the original payment method

How to Start a Return:

1. Email us at wavesetterworldwide@gmail.com with your order number and a photo of the product.
    with your order number and reason for return

2. We’ll send you a prepaid shipping label

3. Once we receive and inspect the return, we’ll process your request

Processing Times:

• Refunds: 5–7 business days after return receipt

• Exchanges: 2–3 business days to process and ship the new item

Additional Info

• Original shipping costs are non-refundable

• We currently offer returns and exchanges on U.S. orders only

• For all other questions or help, contact wavesetterworldwide@gmail.com with your order number and a photo of the product.